Last updated: 19 September 2026.
Sootheroo (ABN 45 457 839 416, "we", "us", "our") is committed to protecting your personal privacy. This Privacy Policy sets out how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
When you visit our site, sign up for updates, or make a purchase, we collect personal information necessary to fulfill your order and provide a seamless customer experience:
All payment transactions on Sootheroo are processed securely through Stripe.
No card storage: Sootheroo does not view, capture, or store your credit/debit card numbers, CVVs, or expiration dates at any point.
Payment information is encrypted and transmitted directly to Stripe in compliance with Payment Card Industry Data Security Standards (PCI-DSS). You can view Stripe's privacy practices at stripe.com/au/privacy.
We use the personal information we collect solely for business operations, including to:
We take reasonable technical and organisational precautions to protect your personal information against misuse, loss, unauthorised access, or modification.
Database infrastructure: Customer order data and account records are securely hosted via Supabase database infrastructure, utilising industry-standard encryption and strict access controls.
Third-party providers: We only disclose personal information to trusted third-party service providers essential to completing your order (e.g. postal carriers like Australia Post, payment processors like Stripe, and database hosts like Supabase). These parties are bound by strict confidentiality requirements.
Overseas transfers: While we prioritise Australian hosting, some third-party technical infrastructure (such as cloud servers or API services) may store or process data on secure servers located overseas.
Under the Privacy Act, you have the right to request access to the personal information we hold about you, or to request that we correct or update it if it is inaccurate or out of date.
If you would like to access, update, or correct your personal details, request the deletion of your account/order history, or unsubscribe from marketing communications, please email us at hello@sootheroo.com.au and we will process your request within 30 days.
Our website uses functional and analytics cookies to improve site navigation, remember shopping cart items, and understand how visitors interact with our content. You can adjust your browser settings to decline cookies, though some features of the site may not function as intended.
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:
If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) via their website at oaic.gov.au or by calling 1300 363 992.
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