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Terms & conditions

Placeholder draft — replace bracketed details ([ABN], business entity name) and have this reviewed by a solicitor before publishing. Last updated: [date].

About us

This website is operated by [Sootheroo Pty Ltd / your registered business name], ABN [your ABN]. All prices are listed in Australian dollars (AUD) and include GST where applicable.

Orders

By placing an order, you confirm the details provided are accurate. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability after purchase.

Pricing and payment

Prices are current at the time of publishing and may change without notice. Full payment is required at the time of order via our secure Stripe checkout.

Product safety

All Sootheroo plush toys are recommended for ages 12 months and up, and tested to AS/NZS ISO 8124 (AU/NZ), ASTM F963 (USA), and EN71 Parts 1–3 (EU). Products should still be used under normal adult supervision consistent with general toy safety practice.

Intellectual property

All character designs, names, artwork, and the Sootheroo brand are the property of [Sootheroo Pty Ltd] and may not be reproduced without permission.

Limitation of liability

To the extent permitted by Australian Consumer Law, Sootheroo's liability is limited to the replacement or refund of the product purchased. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

Governing law

These terms are governed by the laws of [Victoria], Australia.

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