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If your Sootheroo arrives faulty or not as described, we'll happily replace it or issue a refund. Contact us at [hello@sootheroo.com.au] within [30] days of delivery with your order number.
Change-of-mind returns are accepted within [30] days, provided the item is unused, unwashed, and in its original packaging with tags attached.
Nothing in this policy limits your rights under the Australian Consumer Law, including guarantees that goods are of acceptable quality and fit for purpose.
If your order arrives damaged, please photograph the packaging and item and contact us within [7] days so we can arrange a replacement.